Your electricity reading will be a number followed by “KWH”. We don’t need the numbers after the decimal place.

If you’re on a multi-rate tariff such as Economy 7, we will need a reading for each rate. The two readings will appear one after another, generally followed by R1 (rate 1) and R2 (rate 2). There’s no rule as to which one is the peak and off-peak reading, but generally the reading that shows the lowest number will be the off-peak one. There may be a label on your meter indicating which is which.

After R1 and R2, a third reading marked “T” might appear. This is the total of your peak and off-peak readings combined. We won’t need this reading if you are on a multi-rate tariff.

If your meter has A and B buttons:

1. Press the A button repeatedly until you get to “TOTAL ACT IMPORT”.
2. The number shown below this is your meter reading.

If your meter has a green A and a white B button:

1. Press and hold the green A button for at least 2 seconds.
2. Press A repeatedly to cycle through the displays.
3. The first row of numbers that appears is your meter reading.

If your meter has three unmarked buttons:

1. Press the middle button.
2. The number shown below “IMP” is your meter reading.

If your meter has an orange button and a blue button:

1. Press the orange button.
2. You’ll see a row of numbers followed by “KWH”, this is your reading.

If your meter has two buttons marked Reconnect and Display Select:

1. Press the “Display” or “Display Select” button.
2. Keep pressing until it scrolls through to a number followed by kWh. This is your reading.

SMETS1 Gas meter

Your gas reading will be a number followed by “m3”. You can ignore the numbers after the decimal place.

If your meter has A and B buttons only:

1. Press the A button repeatedly until you get to “METER INDEX”.
2. The number shown below this is your meter reading.

If your meter has three square red buttons (they might be labelled A, B, and C):

1. Press the A (or left) button.
2. You’ll see a row of numbers followed by m3. This is your reading.

If your meter has a left arrow, a circle and a right arrow:

1. Press the middle “circle” button.
2. The screen will show “current meter reading” at the top.
3. You’ll see a row of numbers followed by m3. This is your reading.

If your meter has orange and blue arrow buttons:

1. Press the orange button.
2. You’ll see a row of numbers followed by m3. This is your reading.

Taking a reading for a standard electricity tariff:

1. Press 6 on the keypad.
2. You’ll see the letters “IMP R01” appear on the screen.
3. Wait a moment – then eight digits will appear, followed by “kWh” towards the bottom right of the screen.
4. Take the first 7 digits – this is your reading.

Taking a reading for an Economy 7 electricity tariff:

1. Press 6 on the keypad four times.
2. Wait a moment – your day/peak and night/ off-peak readings will show up on the screen one after the other, starting with off-peak.
3. For your off-peak reading, you’ll see “IMP R01” onscreen. A second later, you’ll see your meter reading: eight digits, with “kWh” towards the bottom right of the screen.
4. For your peak reading you’ll see “IMP R02”. A second later, you’ll see eight digits, with “kWh” towards the bottom right of the screen. You’ll only need to take the first 7 digits when taking each of these readings (i.e. nothing after the decimal place).

Taking a reading from your smart gas meter:

1. Press 9 on the keypad.
2. The word “VOLUME” will show on the screen.
3. Your gas reading, in cubic metres (m3) will appear.
4. Take the first five digits as your reading.

Taking a reading from your electricity meter:

1. Press ‘A’ to wake up the screen.
2. Keep pressing ‘A’ to cycle through the options until you get to ‘Total Active Import’. You should see your reading.

Taking a reading from your Aclara gas meter (not installed by Good Energy)
Press the middle button to wake up the screen. This should automatically display your gas reading.

Honeywell Elster AS302P – electricity meter
Press ‘select’ to wake up the screen. This should automatically display your electricity reading.

Flonidan G4SZV – gas meter
Your meter reading should automatically be displayed on the screen. The display will show a large ‘V’, followed by a number, followed by ‘m3’.
If you have navigated away from that screen, use the left and centre buttons beneath the screen to get back to it.

On this page you’ll find advice on how to read different types of electricity and gas meter. From traditional single and multi-rate meters to a wide range of smart meters.

Looking for information about prepayment meters? Check out our dedicated guide.

If you’re not sure what type of meter you have, please get in touch.

Top tip: Whatever type of meter you have, the general rule is that you don’t need to include any of the numbers displayed either after the decimal point, or in red.