Our service
How we look after you – and help you look after your green energy.
What our customers say about us…
“Quick and reassuring answer by email to a question – excellent customer service, esp compared to some utilities we could all name. Thanks Gina!”
“Thanks for reinstating my direct debit so efficiently, Gina. Great service from Good Energy- as usual.”
“Missing bills promptly generated by Lisa.”
“I recently wrote to Good Energy enquiring about refunds from my Direct Debit account which had accumulated a large surplus. My energy usage is low and the estimates were based …”
Manage your energy your way
No need to wait around on call centre opening hours (although if you do need to call us, we’re happy to hear from you). Log into your online account or download the app to take care of your energy whenever you need to. Submit meter readings, see your balance and usage, keep your details up to date and more – all in your own time.
Your energy questions answered
Wondering how to read your monthly statement or your energy meter? Want to know how we calculate your Direct Debit payments or what you need to do if you’re moving house? Find it all on our support pages.
